Digital services at SENNEBOGEN: networked with the machine

The SENtrack telemetry system is software for monitoring machine data, locating positions or planning maintenance more effectively. The clear dashboard shows the machine status in real time and offers machine managers and maintenance personnel an appealing user interface for fleet management – from their desk or directly on their smartphone. The customer also benefits from an integrated maintenance overview in SENtrack as a “digital check book” and sees all fault codes at a glance.

If there is a problem with the machine, the TROUBLESHOOTER also makes the right application available for remedying the fault available right away and the service technician has all solution steps ready on site via his mobile phone, even in locations without an Internet connection. With the offline-capable app, the fitters are not reliant on the network coverage at the place of use. The artificial intelligence of the TROUBLESHOOTER sorts the instructions based on the worldwide user data so that the most likely step for the respective error code is always displayed. Thanks to the questions integrated there, the problems can often be reduced to simple errors – e.g. broken fuse – which can also be solved by the operator. "With artificial intelligence in the background, the program continuously learns and thus adapts the solution path individually to each machine. The number of guides also grows weekly," Dudas explains the mechanism behind it. 

The positive feedback from customers and dealers confirms SENNEBOGEN’s extensive range of services. “We want to show our proximity to our customers, advise them on finding the fastest and best solution and then implement it,” says Dudas. “The high availability of our machines and the cost savings that can be achieved are key components of our SENNEBOGEN overall package, which makes us even more valuable as a partner for our customers.”