Keep your machine fully operational Fast and efficient service

Customer service

Our customer service team will support you promptly and expertly, so that you will always receive the first-class quality you have chosen. If and when you need them, all over the world our service personnel can be on-site in a short space of time.

Efficient telephone and online support

Our experts are available on a daily basis until 10 pm via our service hotline. Up to 90 percent of queries can be resolved over the telephone and easily remedied with our support.Via the mySENNEBOGEN dealers can access all the service related information.

Information about servicing and costs

We will calculate individual service costs and guarantee completely transparent costings. We will happily answer any questions you have about maintenance packages, equipment volumes, maintenance intervals or anything else.

Extended warranty program - the right package for every requirement

With the decision to purchase a SENNEBOGEN machine you are choosing quality made in Germany. Our extended warranty packages offer you even longer security for your parts and components.

Platinum package (full warranty)
Gold package (parts warranty)
Silver package (component warranty)
Bronze package (limited component warranty)

ADVANTAGES OF THE EXTENDED WARRANTY PACKAGES

01 Comprehensive repair cost protection

In addition to repairs and the replacement of parts, you can also cover additional expenses such as freight, customs and labour costs. Your operating costs can be calculated more accurately.

02 High planning reliability

The extended warranty packages enable better planning - both for the availability and maintenance of your machine as well as your finances.

03 Increase the value of your machine

With the use of original spare parts and maintenance and service by authorized service partners you will maintain the value of your machine significantly longer.

04 Financial security in the event of a warranty claim

If a repair is necessary, this can be associated with unexpected costs. Protect your liquidity by covering the costs with an extended warranty package.

Warranty processing

Our dealers have quick and structured access to our settlement system via their connection with SENNEBOGEN's DIC dealer portal. As a customer you will benefit from the quick processing of your requests.