Customer Service
The performance of a machine is essentially determined by its availability. Regular care, maintenance and servicing are therefore indispensable to ensure maximum availability. Our customer service team offers help and advice to make sure that the premium quality you have chosen is maintained over the long-term.
Support in technical matters
Our service hotline provides technical information on all Sennebogen products.
Our customer service is available during business hours at:
- Tel. +49 (0)9421-540-274
- Fax +49 (0)9421-540-279
The emergency out-of-hours service is available every day until 22:00 on the following numbers:
- Emergency out-of-hours service Green line: Tel. +49 (0)171 62425-15
- Emergency out-of-hours service Crane line: Tel. +49 (0)172 42098-18
You can contact us around the clock by e-mail.
Dealers can access all information relevant for service directly via the DIC - Dealer Information Center
Information on service and costs
We will be happy to answer any questions you may have relating to maintenance packages, equipment quantities, maintenance intervals and other related issues. We can also determine your individual servicing costs with cost calculators. This means that we can help you make your costs more transparent.
Warranty processing
The online network with Sennebogen via the Internet also provides our dealers with a rapid and structured access to our processing system. This is mainly intended as a benefit for our customers.
Warranty program
We offer every customer the option of purchasing an extended warranty. This achieves cost transparency, gives customers long-term planning security and a high level of machine availability.
• Full warranty
• Parts warranty
• Powerline warranty
• Component warranty
